| 1. Overview
The intelligent queuing management system designed in this scheme is mainly aimed at the physical examination of each department in the physical examination center, the physical examination report after the collection of disorder, crowding, queuing and other phenomena proposed solutions. Doctors and nurses call customers one by one through the system in an orderly manner, which not only standardizes the order of physical examination, improves the environment, but also modernizes and informationalizes the management of the physical examination center.
The design of the system can be organically combined with physical examination management software, and the system also has room for expansion and updating for third party systems, such as WeChat, APP, Alipay and other service platforms.
2. System design
Intelligent queuing management system of physical examination center includes the doctor call terminal to the nurse station processing terminal, to the background computer system processing, through the transmission network, the information on the display screen, and through the speaker to patients broadcast the whole process of software and hardware platform and its application. In addition, there is the interface design with the health examination software system and the other third party customer service platform.
3. physical examination intelligent queuing system function
1) Service function: Solve the disorder, crowding, long standing queue and other phenomena encountered by customers in the process of physical examination, so that customers can complete the physical examination as soon as possible according to the reasonable order and the optimized physical examination process.
2) The queuing system is used to connect with the physical examination management software to extract the basic information of the relevant customers, the type of physical examination, the physical examination items, and the dynamic completion of the physical examination items.
3) the day of physical examination customers, after registration into the queuing process.
4) an appointment customer will arrive at the queuing process after check-in confirmation after arrival.
5) priority processing: a reasonable arrangement of the physical examination personnel on the day can be done priority. Customers with high priority will be given priority to consulting room examination.
6) Waiting for automatic optimization of customer team data: after a customer checks a project, the system according to the background optimization algorithm, reasonable arrangements for the customer to the next inspection project in the future.
7) Supporting multiple waiting areas, data allocation of multiple inspection areas: In multiple inspection areas (such as multiple floors), the system will prioritize the arrangement of the same floor or area corresponding to the physical examination room according to the customer's current regional location.
8) doctors use consulting room workstation software call mode. It has functions of login, direct call, duplicate call, confirmation, exit, etc. Doctors can instantly and instantly call customers and related customers.
9) LCD display mode: Install the LCD indicator screen at the door of the examination room, which can display the current call and waiting customers.
10) Waiting hall and corridor public area, install large LCD indicator screen, dynamic display queuing waiting situation, facilitate customers to understand the current queuing information of various inspection departments.
11) Increase of inspection items: After registration by the registration desk, the system automatically passes the items added by the customer to the relevant departments.
12) customer priority check: special customers need to take care of priorities, such as VIP, military personnel, veteran cadres, etc. In view of this situation, the customer can only tell the nurse that the system can arrange priority checks.
13) specific project priorities: priority queuing for blood sampling or pre meal fasting examination.
14) Interdepartmental Adjustment: Under certain special circumstances, before the following shift, there are still many customers in a certain inspection department who have not completed the inspection, so the customers of the inspection department can be transferred to other clinics for inspection.
15) the open data interface can satisfy the data interaction with the third party system. For example, WeChat, APP, website, Alipay and other three party service platform.
16) other customization functions. |
Location：
